Mancity888 Privacy Policy – We Take Care of Your Data

In operating the mancity888 platform, we collect several categories of information to ensure our services are secure, efficient, and compliant with regulatory requirements. This information is collected directly from you and automatically as you use our platform.

• Registration information: Full name, email address, phone number, date of birth, and the password you set when creating your account.
• Identity verification documents (KYC): A copy of your identification card or passport, and proof of residential address such as a utility bill or recent bank statement.
• Financial information: Bank account details, e-wallet account numbers, and deposit and withdrawal transaction records.
• Communications: Any inquiries, complaints, or feedback you submit to our customer support team.

• Device data: Device type, operating system, browser model, and screen resolution.
• Network data: IP address, general location based on IP, and internet service provider (ISP) name.
• Usage data: Pages visited, time spent on each page, games played, and interaction patterns within the platform.
• Cookies and tracking technologies: Session data, preference cookies, and analytics markers that help us understand how you use the platform.

All information we collect is used responsibly and solely for legitimate purposes. mancity888 never sells or trades members' personal data to any third party for commercial purposes.

We also use your information to fulfil our Responsible Gaming — including monitoring gameplay patterns, identifying signs of problem gambling, and enforcing the limits you set yourself through our self-exclusion control tools.

Mancity888 only shares your personal data in limited and specific situations. We never share your information with third parties for advertising, external marketing, or any commercial purpose without your explicit consent.

• Payment service providers: Banks, e-wallet operators (such as Touch 'n Go eWallet, GrabPay), and payment gateways used to process your transactions. This sharing is limited to data necessary to complete the transaction only.
• Licensed game providers: Game studios and RNG technology providers that supply games on our platform. Shared data is limited to game session identifiers and relevant credit balances.
• Regulatory bodies and law enforcement: When required by law, court order, or direction from a competent authority.
• Analytics services: Third-party analytics platforms that help us understand platform performance. Shared data is anonymised and cannot be used to identify you as an individual.

Protecting your personal data from unauthorised access, disclosure, alteration, or destruction is a core commitment of mancity888. We continuously invest in the latest security infrastructure to ensure your data remains safe at all times.

• SSL 256-bit Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.3 — the highest encryption standard currently available.
• Two-Factor Authentication (2FA): Members can enable an additional security layer on their account through two-step verification using an authenticator app or SMS.
• Data-at-rest encryption: All personal data stored in our database is encrypted using AES-256. Your password is stored in a hashed format that cannot be decrypted.
• 24/7 security monitoring: Our systems are continuously monitored by an experienced cybersecurity team to detect and respond to threats promptly.
• Regular security audits: Our platform undergoes periodic independent security audits by accredited third-party security firms to ensure all systems remain up to date.
• Network isolation: Our database servers are isolated from the public internet and can only be accessed through a secure internal network.

Mancity888 uses cookies and similar tracking technologies to enhance your experience, understand how the platform is used, and secure your login sessions. Cookies are small text files stored on your device when you visit our site.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect platform functionality and your login session.

Mancity888 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulatory obligations.

• Active account data: Stored for the duration your account remains active and updated on an ongoing basis.
• Financial transaction records: Stored for 7 years after the transaction date, in accordance with applicable financial and AML legal requirements.
• KYC documents: Stored for 5 years after account closure or the date of last verification, whichever is later.
• Support communication logs: Stored for 3 years for reference and dispute resolution purposes.
• Analytics data: Stored in anonymised form for 24 months before being permanently deleted.

When the retention period expires and there is no legitimate need to continue storing it, your data will be securely deleted using methods that comply with recognised information security standards.

As a mancity888 member, you have certain rights regarding your personal data. We fully respect these rights and are ready to help you exercise them.

Mancity888 is an adult gaming platform exclusively for users aged 18 years and above only. We take child protection responsibilities extremely seriously and strictly enforce this age requirement through our KYC and document verification processes.

• We do not intentionally collect any personal information from individuals under the age of 18.
• If we find that a minor's information has been collected inadvertently, we will take immediate action to delete that information and close the account in question.
• Every new member is required to submit an age verification document as part of the KYC process before the account is fully activated.
• Parents and guardians are encouraged to use parental control software to prevent children from accessing online gambling platforms.

Mancity888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in laws, industry practices, or our platform operations. Any material changes will be communicated to you via:

• In-platform notifications when you log in to your account.
• Email to the address registered on your account (for significant changes).
• Updates the "Last Updated" date shown at the top of this document.

Continued use of the mancity888 platform after notification of changes is considered your acceptance of the latest version of the Privacy Policy. If you disagree with any changes, you have the right to close your account at any time.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. We are committed to addressing every inquiry thoroughly and within a reasonable timeframe.

• Data Protection Officer Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the live chat button at the corner of the platform.
• Target Response Time: 24 hours for general inquiries; 30 days for official data rights requests.